IBAC Insights (newsletter)
Updates to our service charter
Our service charter explains what people can expect when they make a complaint to IBAC about public sector corruption or police misconduct. We first published our Service charter in November 2020.
This month we made a number of updates to our charter to:
- simplify and clarify language to make the charter easier to understand
- confirm our commitment to check every complaint we receive for potential breaches of human rights
- maintain our commitment to keeping people who make complaints informed but acknowledge there are some exceptions where we are not able to do this
- clarify that IBAC also takes complaints about those who seek to corrupt Victorian public officers or public sector employees
- include links to more information, such as possible complaint outcomes
- make it clearer how people can make a complaint about IBAC if they wish to
- make it easier to contact us with service improvement suggestions.
Our service charter is our commitment to people who come to IBAC with a complaint. It outlines specifically what we will do and how we will act with fairness, professionalism and respect. We encourage Victorians to read the charter and hold us to it.
