What happens to your complaint
When we receive your complaint we will let you know we have received it.
Note: If you made your complaint anonymously we will not be able to contact you or discuss it with you.
We assess each complaint to identify the allegations in the complaint based on:
- the information you provide
- relevant information available to us that could be connected to your complaint.
We also assess whether your complaint is a public interest disclosure.
An assessment is not an investigation into your complaint. An assessment is IBAC’s consideration of your information.
We will write to you by letter or email to let you know the outcome of your complaint, normally within 45 days. If you want an update, please contact us.
Note: If you choose to provide information without making a complaint, we will not contact you to advise of any outcome or progress it may lead to.
Complaint outcomesFind out more
Following our assessment, the three main actions IBAC can take are to:
Refer your complaint to another agency
This may be because it:
- falls outside who IBAC is authorised to investigate
- should go to another agency that is better placed to act on it.
IBAC selects certain cases for review to help ensure referred matters have been investigated fairly and thoroughly.
Investigate your complaint
Some of the factors we take into consideration when deciding to investigate a complaint, include:
- is it within IBAC’s jurisdiction?
- is there reasonable evidence of serious or systemic corruption or police misconduct?
Not proceed with your complaint
This may be because:
- another agency has already addressed the complaint
- the information provided isn’t relevant to corrupt conduct or police misconduct
- the information provided is based on rumours or speculation.
Conduct preliminary inquiries
IBAC may conduct a preliminary inquiry to help us determine whether to refer, investigate or not proceed with a complaint or notification.
Defer making a decision
IBAC may defer making a decision for up to 90 days if the complaint is being investigated by another appropriate agency.