Contact us

Telephone Email

1300 735 135

info@ibac.vic.gov.au

Telephone hours: 10 am – 4 pm (Monday – Friday, excluding public holidays).

Go to the accessibility section for hearing, speech and interpreter services.

Respect

  • We will help you with your enquiry and treat you with respect. In return, we ask that you don’t use abusive or threatening language or behaviour towards our staff.
  • If making a complaint is impacting your mental health and wellbeing, support is available.
  • All IBAC officers have completed human rights, and cultural and gender diversity training to increase their knowledge and understanding of the broader community in which they work.

Complaints

  • How to make a complaint to IBAC, including what we can and cannot consider.
  • You can call us with queries about the complaint processes or for an update on an existing complaint.
  • Our service charter explains what to expect when you make a complaint.
  • What to do if you have a complaint about IBAC.

General enquiries 

Use the form below for general enquiries only – not complaints. Use the complaint form to make a complaint.

Enter a valid phone number with no whitespace or punctuation, e.g., 0398765432