Our service charter

This is what you can expect when you make a complaint to us.

IBAC will be

  • focussed on exposing and preventing public sector corruption and police misconduct
  • independent, fair and free of cost
  • sensitive and responsive to the circumstances and needs of complainants.

We demonstrate at all times our values of fairness, professionalism, courage, respect and trust.
 

What you can complain about

IBAC focuses on serious and systemic corruption in the public sector and police misconduct.

We can take complaints about State and local government public officers and employees, and others suspected of:

  • taking or offering bribes
  • dishonestly using influence
  • fraud, theft or embezzlement
  • misusing information or material acquired at work
  • not acting in the public interest
  • conspiring or attempting to engage in the above corrupt activity.

We take complaints about misconduct by Victoria Police officers including:

  • unauthorised access, use and disclosure of police information, eg the Law Enforcement Assistance Program (LEAP)
  • drink driving or traffic offences by police officers
  • using, selling or dealing drugs
  • theft, accepting bribes
  • not declaring or managing Declarable Associations, or conflicts of interest
  • unauthorised secondary employment
  • misuse of police resources and breaches of information security
  • stalking, family violence, sexual offences, assault
  • discrimination or prejudice motivated by race, religion, disability, age, sex, gender identity, sexual orientation, or other characteristics
  • breaches of human rights
  • excessive use of force
  • duty failure
  • distributing offensive material
  • misrepresentation on log books, time sheets or registers.

We don’t investigate:

  • minor duty failures or service issues by Victoria Police (eg officers not wearing the appropriate uniform).
  • outcomes of traffic or court decisions.
  • matters where IBAC considers that another person or body is more appropriate to investigate. This includes referring allegations to Victoria Police for investigation where appropriate.

Find out more about What we investigate.
 

Our commitment

We will:

  • assess your complaint as quickly as possible (see below for how long this usually takes)
  • check whether your complaint qualifies for Public Interest Disclosure protections, and tell you if it does
  • tell you about the outcome of your complaint, including reasons for the conclusions we reach and actions we take. We usually inform the organisation involved too, so they can improve their corruption resistance responses
  • explain if we do not intend to take action on your complaint and let you know about other options
  • deal with you and your complaint in a professional manner, embracing our values
  • provide additional support for vulnerable and diverse communities. We provide translation services, material in a variety of languages, and can put you in touch with support agencies for help with your complaint.

To keep you informed we

  • acknowledge receipt of your complaint within 5 business days
  • deal with the majority of standard complaints within 45 days
  • deal with more complex complaints after making enquiries within 90 days
  • work to complete standard investigations within 9 months, and complex investigations within 18 months.

Help us help you by

  • checking first if your complaint is something we can investigate (go to the What can you report? section of our website for more information)
  • providing your name and contact details. You can make an anonymous complaint, however, this means that we will not be able to tell you about the outcome of your complaint, or contact you for further information that may help us deal with your complaint
  • providing a summary of your complaint, including specific dates, events and names of those involved and a short explanation of the allegations you wish to make
  • letting us know the outcome you want
  • treating us with the same respect we treat you.
     

Accountability

We monitor our performance against these standards and welcome your feedback about how we may improve the way we work. Tell us how we can support you better.

Information about our performance is published in our annual reports.

IBAC reports on its performance to the Victorian Parliament and the parliamentary Integrity Oversight Committee.
 

Further information

More information about IBAC's role and responsibilities is available, including:

Complaints about us

If you are dissatisfied with the way we have dealt with your complaint, you may complain to the Victorian Inspectorate.

For more information, see Complaints about IBAC.