The video and information below explain IBAC's complaints handling process, including what actions may be taken after we receive your complaint.
For more detail on how complaints against Victoria Police are handled, see this flow chart.
When we receive your complaint we will let you know we have received it.
We may also contact you for more information to help us assess the allegations in the complaint and to inform our decision.
Note: If you made your complaint anonymously we will not be able to contact you or discuss it with you.
We assess each complaint to identify the allegations in the complaint based on:
We also assess whether your complaint is a public interest disclosure.
An assessment is not an investigation into your complaint. An assessment is IBAC’s consideration of your information.
We will write to you by letter or email to let you know the outcome of your complaint, normally within 45 days.
If you want an update, please contact us.
Note: If you choose to provide information without making a complaint, we will not contact you to advise of any outcome or progress it may lead to.
This may be because it:
IBAC selects certain cases for review
to help ensure referred matters have been investigated fairly and thoroughly.
Some of the factors we take into consideration when deciding to investigate a complaint, include:
This may be because:
IBAC may conduct a preliminary inquiry
to help us determine whether to refer, investigate or not proceed with a complaint or notification.
IBAC may defer making a decision for up to 90 days if the complaint is being investigated by another appropriate agency.
Anyone can complain to us about public sector corruption or police misconduct. Find out how.
If your complaint isn't about public sector corruption or police misconduct, find out which other agencies you can contact.
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