What happens to your complaint?

The video and information below explain IBAC's complaints handling process, including what actions may be taken after we receive your complaint.

45 days
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Acknowledgement

Acknowledgement

When we receive your complaint we will let you know we have received it.

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Assessment

Assessment

We assess each complaint to identify the allegations in the complaint based on:

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Complaint outcomes

Complaint outcomes

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Following our assessment, the three main actions IBAC can take are to:

Refer your complaint to another agency

Refer your complaint to another agency

This may be because it:

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Investigate your complaint

Investigate your complaint

Some of the factors we take into consideration when deciding to investigate a complaint, include:

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Not proceed with your complaint

Not proceed with your complaint

This may be because:

  • another agency has already addressed the complaint
  • the information provided isn’t relevant to corrupt conduct or police misconduct
  • the information provided is based on rumours or speculation.
Other complaint outcomes

Other complaint
outcomes:

Conduct preliminary inquiries

Conduct preliminary inquiries

IBAC may conduct a preliminary inquiry to help us determine whether to refer, investigate or not proceed with a complaint or notification.

Defer making a decision

Defer making a decision

IBAC may defer making a decision for up to 90 days if the complaint is being investigated by another appropriate agency.



Anyone can complain to us about public sector corruption or police misconduct. Find out how.

If your complaint isn't about public sector corruption or police misconduct, find out which other agencies you can contact.

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