Contact us

Telephone Email

1300 735 135

Telephone hours: 10 am – 3 pm (Monday – Friday, excluding public holidays).

Services for people who are hearing or speech impaired, or who need an interpreter are listed in the accessibility section.


We aim to help you with your enquiry and will treat you with respect. We ask that you are respectful to our staff in return. Violence, abusive or threatening behaviour will not be tolerated.

Are you struggling? Find mental heath support.


Information about the complaint process and what IBAC can and cannot consider is available on our website. Find out how to make a complaint.

Our service charter explains what to expect when you make a complaint to IBAC.

You can call us with queries about our processes or for an update on an existing complaint.

If you have a complaint about IBAC, find out what you can do.

General enquiries 

For general enquiries please use the form below. Do not use this form to submit a complaint. If you want to submit a complaint, use the complaint form.

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Information supplied via this email enquiry form is handled in accordance with the Privacy and Data Protection Act 2014 (Vic)  Please also refer to our website privacy statement.