Contact us

COVID-19 update: Due to changed work arrangements, there may be delays in our usual response times. Thank you for your patience.

You can make a complaint or provide information to IBAC via our website.

If you need to speak to us about an existing matter with IBAC, please call 1300 735 135 and leave a message with your reference number, contact telephone number and the reason for your call. Our staff will endeavour to return your call within 3-5 business days.

For new enquiries, contact us via the form below or email

Telephone Email

1300 735 135

Services for people who are hearing or speech impaired, or who need an interpreter are listed in the accessibility section.


We aim to help you with your enquiry and will treat you with respect. We ask that you are respectful to our staff in return. Violence, abusive or threatening behaviour will not be tolerated.

Are you struggling? Find mental heath support.


Information about the complaint process and what IBAC can and cannot consider is available on our website. Find out how to make a complaint.

Our service charter explains what to expect when you make a complaint to IBAC.

You can call us with queries about our processes or for an update on an existing complaint.

If you have a complaint about IBAC, find out what you can do.

General enquiries 

For general enquiries please use the form below. Do not use this form to submit a complaint. If you want to submit a complaint, use the complaint form.

Enter a valid phone number with no whitespace or punctuation, e.g., 0398765432
Please confirm you are not a robot (mandatory)

Information supplied via this email enquiry form is handled in accordance with the Privacy and Data Protection Act 2014 (Vic)  Please also refer to our website privacy statement.